I just got dumped.

Now before you start thinking that I’m going to divulge some juicy tidbit about my love life, you should probably note that I’m talking about my cell phone carrier.

Our story: My relationship with my carrier spans many years, except for a brief six month stint when I lived in west Texas. When I moved to this area I logged onto my cell phone carrier’s website and within the click of a button I was a faithful customer again. I never had any gripes about my cell phone company’s customer service. When my friends moan and complain about huge bills and hidden fees, I have a smirk on my face because that just doesn’t happen with us.

The catch: My cell phone carrier doesn’t actually have a tower in the area, so technically I’ve been roaming for over a year in Clovis. But since they don’t charge any roaming fees it’s a fee that I don’t incur.

And then my “Dear John” letter came in the mail. The gist of it was that my service was going to be terminated next month because I’m what they call an “extreme roamer.” I immediately dialed them and our conversation went like this:

Me: Hi, I got a letter in the mail explaining my account was being terminated, is this correct?

Ex: Yes, ma’am.

Me: Well, is there anything I can do? I mean, I really like you guys. Can’t I stay on?

Ex: Why, thank you. We’re glad you enjoyed our service but there is nothing we can do.

Me: So I can’t stay on?

Ex: No, ma’am I’m sorry. Periodically we review accounts, and have determined that you are an “extreme roamer.” Your roaming charges are astronomical.

Me: But, I’m a good customer and I’ve been with you guys for years.

Ex: I’m sorry ma’am. It’s not a reflection on you. It was completely a business decision. (Can you believe they gave me the -it’s not you, it’s me line?)

Me: Well, can I stay on for a little bit longer? I just don’t think a month’s notice is enough time for me to shop around.

Ex: No ma’am I’m sorry. I can’t extend you any longer.

I stopped my protests here because I’m sure the next words out of my mouth were going to be “But, I love you.”

My co-worker summed it up best for me with “I guess they just weren’t that into you.” Ouch.

But like with any other break up, I know that this is truly for the best and in the end I’ll be happier with a newer phone and a better plan.

You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.